VA Platinum

VA Platinum isn’t just another outsourcing company. We’re a strategic people solutions partner that understands exactly what Australian businesses and financial service professionals need to build an effective team, long-term. Things like carefully screened candidates, industry-specific training, robust systems, and ongoing performance management.

Our Story: From Burnout to Breakthrough
If it sounds like we understand what it’s like to run a busy financial services firm or small business, it’s because we’ve been there, too.

In 2017, seasoned Australian financial services professional, Brian Jones, was facing an overwhelming workload. Despite building a successful consulting practice in Melbourne, he felt overwhelmed by paperwork, compliance requirements, and admin tasks.

Determined to reclaim his work-life balance, Brian explored outsourcing as a solution. Like many others, he initially tried the DIY approach, hiring virtual assistants directly from the Philippines without proper support.

Things didn’t go as planned. Recruiting difficulties, inconsistent training, and a lack of structured management only added to his workload.

But instead of giving up, Brian used his experiences to create a strong vision for a comprehensive offshoring solution that would actually work, both for his business and for others.

Within a year, VA Platinum was launched, with offices in Melbourne and Cebu.

Since our launch in 2017, VA Platinum has successfully onboarded and trained 700+ team members, and supported 300+ Australian businesses to achieve their goals through highly skilled, dedicated offshore teams.